Bos Alexa Amazon tentang Apa yang Ditanyakan Pengguna Selama Covid-19

Bos Alexa Amazon tentang Apa yang Ditanyakan Pengguna Selama Covid-19 – Saat Toni Reid, Amazon. Wakil presiden pengalaman Alexa dan perangkat Echo com Inc., mengirim ratusan staf pulang pada awal Maret untuk bekerja dari jarak jauh, dia meminta suaminya membeli meja berdiri untuk rumah mereka pada hari berikutnya.

“Saya tahu kami berada dalam situasi ini untuk jangka panjang,” katanya.

Pekerjaan Ms. Reid yang mengawasi pengalaman konsumen untuk salah satu lini produk paling populer di Amazon memberinya wawasan unik tentang berapa banyak orang yang telah bertahan selama era virus corona kunjungi amazon.com.

Stafnya berlomba untuk mengembangkan keterampilan baru ke dalam Alexa, asisten virtual di perangkat Echo, untuk memberikan tips dan informasi keamanan virus corona kepada konsumen tentang penyebarannya, sama seperti mereka mengajar Alexa untuk menceritakan lelucon dan membaca berita. Dan interaksi orang-orang dengan Alexa berubah saat pandemi berlanjut, dengan lebih banyak beralih ke Alexa untuk tips dan resep latihan di rumah. Volume pelanggan yang menggunakan perangkat berkemampuan Alexa melonjak 65% dari tahun sebelumnya antara April dan Juni.

Ms. Reid berbicara dengan The Wall Street Journal melalui telepon dari rumahnya di Seattle. Berikut adalah kutipan yang diedit.

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